Watergarden Paradise

Aquatic Nursery

Frequently Asked Questions (FAQ)

Do you provide planting instructions for the plants you sell?

Yes, for most plant orders, there will be planting instruction guide(s) enclosed within the parcel. Aquariums plants and waterside plants does not come with planting instructions. However, please contact us for assistance, if required.

Planting instructions is also available for downloaded below:

Planting creeping aquatics, marginal plants, water irises and aquatic cannas

Planting waterlilies, deep water aquatics and submerged plants

Planting lotus plants

How soon will you send out my parcel?

The cut-off day for orders is close of business on the last working day (or Friday) of each week. This is to allow us sufficient time to harvest the plants and pack them into a parcel for you. We send out parcels (containing live plants) early in the week to avoid them being caught up in the postal system over the weekend. Orders that is fully paid by Friday 5pm (AEST/AEDT) will likely to the parcel dispatched on the following Monday or Tuesday. Otherwise, the parcel will be sent out the week after. We process each order as it comes in and we aim to dispatch parcels as quickly as we can. However, during peak periods between spring and autumn, it may take a little longer. This is due to high volume of orders coming in.

Orders containing hardgoods (i.e., pond accessories including fertilisers) will be sent on the first business day after the payment has been cleared.

Orders with one or more lotus tubers will be sent when the lotus plants are ready to be harvested. If you would like the remainder of the items from your order sooner, then please add an extra set of postage.

My parcel hasn't arrived yet?

Unfortunately, as we have no control over any loss/delay/damage of parcels handled by Australia Post. We will provide you with your parcel number, so you can follow-up with Australia Post with progress. Most parcels can be tracked through Australia Post website.

What forms of payment do you accept?

We accept payments by Direct Deposit, Australia Post Money Order and Cheque.

1) Direct Deposit - This is the quickest form of payment and can be made over internet banking. If you do not have internet banking set up, you can also pay via direct deposit by visiting you bank branch. Payment usually arrives at our end within 24 to 48 hours during business days.

2) Australia Post Money Order - Your order will be processed as soon as we receive the money order through the mail. May take up to a week to arrive to us depending on where the mail was sent from.

3) Cheque - This would usually take an extra 3 to 5 business days for the cheque to be cleared after we receive it through the mail at our end. The 3 to 5 days are processing time is taken by banks or financial institutions to clear the payment.

We no longer accept the following payment options:

4) Credit Cards

5) PayPal

Is local pickup of orders available?

TEMPORARILY SUSPENDED - Due to COVID-19 lockdowns. Pickup service will resume once it is deemed safe for both our staff and our customers.

Is the nursery open for visitation?

Unfortunately, the nursery is currently not set up for visitation.